Shipping Policy

Shipping Restrictions and Lost or Damaged Packages

• State Regulations: Be aware that different states have restrictions on which plants can be shipped. It is the customer's responsibility to check local regulations before ordering.

• Lost Packages: In the rare event that a shipping carrier loses a package, contact the store immediately. The store will work with the carrier to resolve the issue and will issue a refund or replacement free of charge if the plant was indeed lost.

• Damaged Plants: Plants are packaged to withstand shipping. However, cosmetic damage such as bent or discolored leaves can occur during transit and is considered normal.

  • If a plant arrives with significant damage, pests, or disease upon arrival, contact the store within 10 days of delivery with photos of the damage.

  • The store will review the information and may request additional photos.

  • If the plant has a significant issue, a refund or replacement will be issued free of charge, at the store's discretion.

  • Please Note: Claims due to cold weather damage can only be honored if a heat pack was included with your order and the temperature at the destination dropped below 38°F (3°C).

  • Refunds or replacements cannot be issued for issues caused by neglect or for cold weather damage if Winter Insurance (heat pack) was not purchased for your order.

Shipping Policy - the basics

• Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and holidays.

• Shipping Days: To ensure the health of plants, orders ship on Mondays and Tuesdays only. This helps avoid packages being held over weekends or holidays. A confirmation email with tracking information will be sent once the order is processed.

• Shipping Cut-off: Orders placed after [5 PM ET] on Tuesday will be processed the following Monday.

Shipping Methods and Costs